Customer Support Intern

Job Description Customer Support Intern

Position: Customer Support Intern
Department: Customer Support
Company: Entab Infotech Pvt. Ltd.
Location: Delhi, Okhla Phase-1 (Work from Office)
Employment Type: Internship (Full-Time)
Duration: 3–6 Months
Stipend: As per company norms

About Entab

Entab Infotech Pvt. Ltd. is a leading EdTech company providing School ERP, CRM, Learning Management Systems, and digital solutions to schools across India.

We are looking for enthusiastic, customer-focused, and career-oriented individuals who are eager to build their career in Customer Support and Client Services.

Key Responsibilities

• Handle customer queries and provide timely support through calls, emails, and other communication channels.
• Understand customer concerns and provide appropriate resolutions.
• Coordinate with internal teams to resolve customer issues effectively.
• Maintain records of customer queries, complaints, and resolutions.
• Follow up with customers to ensure timely closure of their concerns.
• Escalate complex issues to the concerned team or senior support executive.
• Assist customers in understanding and using the company's products and services.
• Maintain daily records and prepare support-related reports.
• Update customer details and support information in Excel, CRM, or other internal systems.
• Coordinate with Technical, Implementation, and other teams for issue resolution.
• Ensure a positive customer experience through professional and effective communication.
• Learn and understand Entab's products and School ERP solutions.

Eligibility Criteria

• Pursuing or recently completed a Bachelor's or Master's degree in any discipline.
• Freshers are welcome to apply.
• Good verbal and written communication skills.
• Good interpersonal and customer-handling skills.
• Basic knowledge of MS Excel, Word, and PowerPoint.
• Ability to understand and resolve customer concerns.
• Eagerness to learn customer support processes and product knowledge.
• Ability to work in a fast-paced environment and manage multiple tasks.

Preferred Skills

• Good communication and active listening skills.
• Basic understanding of customer service and support processes.
• Ability to handle customer queries professionally and patiently.
• Good problem-solving and coordination skills.
• Basic knowledge of CRM or ticketing tools will be an added advantage.
• Positive attitude and willingness to learn.

What You'll Learn

• Customer support and client servicing processes.
• Professional communication and customer handling.
• Issue identification and resolution processes.
• Coordination with Technical and other internal teams.
• CRM and customer database management.
• Customer query tracking and reporting.
• Exposure to School ERP and EdTech solutions.
• Understanding of customer experience and service management.

Why Join Entab?

• Hands-on exposure to real-time customer support operations.
• Opportunity to work with experienced professionals.
• Learn about School ERP and EdTech solutions.
• Exposure to customer handling and issue resolution.
• Opportunity to develop professional communication and problem-solving skills.
• Internship Certificate upon successful completion.
• Potential Pre-Placement Offer (PPO) based on performance.
• Career growth opportunities within the Customer Support team.
• Free Lunch.