Customer Support Intern

Role Overview:

We are looking for a proactive and customer-focused candidate to manage outbound calling and collection activities, customer follow-ups, field-team coordination, and basic reporting using our AI-powered platforms.

Key Responsibilities:

Customer Overdue Calling

• Make outbound calls to customers with overdue loan payments and drive payment commitments.
• Understand customer concerns, handle objections, negotiate, and persuade customers to clear outstanding dues.
• Follow structured rebuttals for common concerns such as financial difficulties, disputes, and uncontactable customers.
• Record call outcomes, commitments, and customer interactions accurately in the system.

Field & Branch Follow-ups

• Coordinate with field and branch teams on daily collection activities and account-level follow-ups.
• Track daily targets, previous-day conversions, broken commitments, and reasons for payment defaults.
• Identify high-value accounts requiring physical visits and coordinate with field teams for further action.

Business Analysis & Reporting

• Track calling, conversion, resolution, and collection performance through Markytics.AI platforms.
• Prepare daily, weekly, and monthly reports on portfolio and collection performance.
• Identify key portfolio trends and provide inputs for improving collection outcomes.
• Reconcile and maintain accurate customer and collection data while monitoring workflow and performance metrics.

Preferred Candidates:

• MBA/PGDM students or recent graduates, preferably from Finance, Marketing, Operations, Business Analytics, or related fields.
• Graduates from Commerce, Business, Finance, Statistics, or related disciplines.
• Candidates with experience in outbound calling, telecalling, sales, collections, customer service, or business development will be preferred.
• Strong communication, negotiation, persuasion, objection handling, and follow-up skills.
• Comfortable working in a target-driven customer-facing environment.
• Basic knowledge of MS Excel/Google Sheets, CRM, dashboards, and digital/AI-powered tools.
• Strong attention to detail, coordination, and data accuracy.