Customer Support(Hindi Speaking)

Key Roles & Responsibilities:

• Handle inbound and outbound customer interactions via phone, email
• Resolve customer queries related to product installation, usage, troubleshooting, warranty, and services.
• Provide accurate information about Zebronics products, features, and service policies.
• Log customer interactions and maintain records in CRM/helpdesk systems.
• Manage warranty claims and RMA processes as per company guidelines.
• Coordinate with service centers, logistics, and technical teams for issue resolution.
• Escalate complex or unresolved issues to the concerned department in a timely manner.
• Ensure adherence to defined TAT (Turnaround Time) and quality standards.
• Maintain high levels of customer satisfaction and service excellence.
• Prepare daily/weekly reports on customer issues and feedback trends.

Required Skills & Competencies:

• Excellent communication in English, Hindi & Tamil.
• Strong problem-solving and troubleshooting skills.
• Basic technical knowledge of consumer electronics, audio devices, and IT peripherals will be an added advantage.
• Experience with CRM/helpdesk tools is an added advantage
• Ability to handle voice, and Email Support effectively.
• Good multitasking and time management abilities.
• Customer-centric attitude with strong interpersonal skills.
• Proficiency in MS Office (Excel, Word).