Customer Support Executive

Walk-in Interview International Voice Process (Customer Service)

Position: Customer Service Executive – International Voice Process
Location: Pune
Job Type: Full-Time

Job Responsibilities

• Handle inbound and/or outbound customer calls for international clients.
• Deliver exceptional customer service by resolving customer queries efficiently and professionally.
• Build rapport with customers while maintaining high service standards.
• Accurately document customer interactions and follow company processes.
• Meet quality, productivity, and customer satisfaction metrics.
• Escalate complex customer issues to the appropriate teams when necessary.

Eligibility Criteria

• Minimum 1 year of experience in an International Voice Process is mandatory.
• Excellent spoken and written English with a neutral accent.
• Strong communication, interpersonal, and problem-solving skills.
• Comfortable working in rotational shifts, including night shifts.
• Basic computer skills and experience using CRM tools is preferred.
• Immediate joiners are preferred.