{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support Executive","description":"

Responsibilities:

Handle customer enquiries related to OTC trades, deposits, payouts, settlements, and transaction statuses.
Provide clients with timely updates throughout the trade and settlement process.
Collaborate with operations, product, technical, compliance, and liquidity teams.
Monitor transactions proactively to identify delays, failures, or exceptions.
Manage customer escalations professionally, ensuring issues are resolved within the expected timeframe.
Support clients via email, chat, calls, and internal communication channels.
Maintain accurate records of customer conversations, issues, and resolutions.
Adhere to internal SLAs, ensuring timely acknowledgement and resolution of queries.
Assist with KYC, KYB, wallet, beneficiary, and transaction-related enquiries.
Escalate suspicious transactions, compliance concerns, or operational risks to the appropriate team.
Prepare daily or weekly reports on open issues, transaction delays, and customer escalations.
Foster strong relationships with business clients and maintain high communication standards.

","datePosted":"2026-06-26T00:00:00.000Z","validThrough":"2026-08-25T00:00:00.000Z","employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"myjobb-ai","value":"4573425"},"url":"https://myjobb.ai/jobs/customer-support-executive/4573425","directApply":false,"hiringOrganization":{"@type":"Organization","name":"CodeDecoders","logo":"https://media.instahyre.com/images/profile/base/employer/55132/41bf7b671c/codedecoders_logo.webp"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ahmedabad","addressRegion":"Gujarat","addressCountry":"India"}}]}