{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support Executive","description":"

L0 (Customer Support Executive)
Job Description
• Is responsible to log and dispatch cases, provide status updates and route cases
appropriately to the right queue as per the defined SLA.
• Handling of misroute calls and cases
• Handling CE assist calls and routing the calls OR cases to the relevant L1/L2 teams
• Order parts wherever applicable as an exception OR as a part of customized process
• Handling of customer escalations and interacting with level 1 & level 2 teams, trade
teams & partners using standard or customized processes, region resource control
teams, onsite engineers, partners and logistics teams.
• Event management of cases wherever applicable for all Cases defined with specific
priorities and severities
• Escalation management for customers who log cases only through access teams
wherever applicable.
• Entry point for all cases and calls is through Voice, email and E-tickets l, for ESSN, IPG,
PSG and MV products

","datePosted":"2026-06-30T00:00:00.000Z","validThrough":"2026-08-29T00:00:00.000Z","employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"myjobb-ai","value":"4557928"},"url":"https://myjobb.ai/jobs/customer-support-executive/4557928","directApply":false,"hiringOrganization":{"@type":"Organization","name":"TeamLease Services","logo":"https://static.ambitionbox.com/assets/v2/images/rs:fit:200:200:false:false/aHR0cHM6Ly9tZWRpYS5uYXVrcmkuY29tL21lZGlhL2FiY29tcGxvZ28vdGVhbS1sZWFzZS1vcmlnaW5hbC5qcGc.webp","sameAs":"https://www.teamleasegroup.com/"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pune","addressRegion":"Maharashtra","addressCountry":"India"}}]}