{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support Executive","description":"

About the Role

We are looking for motivated and customer-focused individuals to join our Customer Support team. The role involves assisting clients, resolving queries, and ensuring high-quality service delivery through phone, email, and chat channels.

Key Responsibilities

Responsible for reviewing customer data through the user interface, providing desk support.
Respond promptly to customer inquiries via email, and chat
Provide accurate information about products and services
Resolve complaints and issues efficiently while maintaining professionalism
Document customer interactions and feedback in the system
Coordinate with internal teams for problem resolution
Assist in maintaining customer satisfaction and loyalty
Support reporting and tracking of customer interactions

Required Skills

Expertise in Advanced Excel, including data analysis, Pivot Tables, lookup functions (VLOOKUP/XLOOKUP), and basic macros
Excellent verbal and written communication skills
Good listening and problem-solving abilities
Ability to work in a fast-paced environment
Customer-oriented attitude and patience
Knowledge in Payment Gateway Services

Share Resumes via Whatsapp on +91 99870 29015

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