{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support Executive","description":"

Job Title: Technical Support Executive

Location: Malad West, Mumbai

Responsibilities

Provide phone, WhatsApp, and remote support to customers.
Resolve software, mobile app, and basic technical issues.
Guide customers on using ClassBot ERP features.
Create and track support tickets until resolution.
Coordinate with the development team for escalated issues.
Conduct basic customer training and onboarding sessions.

Requirements

Good communication skills in Hindi and English.
Basic computer and internet troubleshooting knowledge.
Ability to learn software products quickly.
Customer-focused attitude and problem-solving skills.
Experience in technical support or customer service is preferred.

About Classbot
ClassBot is a leading ERP platform helping coaching institutes manage admissions, attendance, fees, exams, communication, and more through a single platform.

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