Customer Support Executive
Deloitte · Bengaluru · onsite · Posted 2d ago
About a minute. You'll make an account on the way through.
About this role
Job Description:
Location: Bangalore
Notice period: Up to 60 days Experience: 1+ years Mandatory: International Voice Process
Role Overview:
Provide multi-channel customer support for payments and money movement products, resolving transaction, funding, and banking issues. Manage cases end-to-end, troubleshoot product issues, maintain accurate documentation, meet quality and CSAT targets, and identify sales opportunities.
Required Qualifications:
- Bachelors degree, preferably in Commerce or Finance.
- 13 years of experience in customer/product support or SaaS.
- Mandatory domain experience in Payments, Banking, Finance, FinTech, Accounting, AP/AR, or Billing.
- International voice process experience.
- Strong troubleshooting, basic accounting knowledge, and CRM proficiency.
- Excellent communication skills (Versant B2+ to C1 preferred).
- Ability to handle voice, chat, and email independently.
Sourced from naukri
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About Deloitte
Deloitte
Management Consulting
120k+
employees
1845
181 years old
Hyderabad, India
US
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At Deloitte, we help provide high-quality audit & assurance services, consulting, tax, and advisory services to some of the world’s most admired brands. Alongside this work, our Enabling Areas and Global teams support Deloitte’s businesses, helping create impact for clients, communities, and our people. Our professionals help provide measurable and lasting results that could help reinforce public trust in capital markets, enable clients to transform and thrive, and lead the way toward a stronger economy, a more equitable society and a sustainable world. Building on its 180-plus year history, Deloitte spans more than 150 countries and territories.
Deloitte US‑India Offices (USI) is a region within the Deloitte US organization, with offices across seven cities in India: Hyderabad, Mumbai, Gurugram, Bengaluru, Kolkata, Pune, and Chennai.
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