Customer Support Executive

Roles and Responsibilities :

• Handle customer queries via phone calls, emails, and chats to resolve their issues in a timely and professional manner.
• Provide excellent client support by understanding their needs and concerns, addressing them promptly, and escalating complex issues when necessary.
• Utilize CRM tools to track customer interactions, update records accurately, and maintain a high level of service quality.

Job Requirements :

• 0-3 years of experience in BPO/Call Centre environment handling international voice processes (CSE).
• Excellent communication skills for effective query resolution over the phone, email, or chat platforms.
• Proficiency in handling multiple tasks simultaneously while maintaining attention to detail and meeting deadlines.