Customer Support Executive

ABOUT THE ROLE:-

We are looking for a motivated and detail-oriented Customer Support Executive to manage customer interactions, support ongoing projects, and maintain accurate records in Zoho CRM. The ideal candidate will be a fluent communicator in Gujarati and Hindi, with a professional phone

manner and hands-on experience with CRM tools.

RESPONSIBILITIES:-

• Handle inbound and outbound customer calls professionally and courteously
• Communicate effectively with customers in Gujarati and Hindi
• Maintain and update customer records accurately in Zoho CRM
• Follow up on leads, queries, and service requests in a timely manner
• Coordinate with internal teams to resolve customer issues
• Generate and share daily/weekly call and activity reports as required
• Support multiple projects simultaneously as assigned by the management
• Adhere to calling scripts, quality standards, and escalation procedures

SKILLS & QUALIFICATIONS:-

Language Skills

• Fluency in Gujarati (spoken) Mandatory
• Fluency in Hindi (spoken) Mandatory
• Working knowledge of English (written & spoken) Preferred

Technical Skills

• Hands-on experience with Zoho CRM Mandatory
• Proficient in MS Office / Google Workspace (Excel, Sheets, Docs)
• Comfortable with calling software and digital reporting tools

PREFERRED:-

• 1 to 3 years of experience in a call center, customer support, tele- sales or tele-calling role
• Freshers with strong communication skills and Zoho CRM knowledge are welcome to apply