Customer Support Executive

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
  
• Provide accurate information on products/services to customers through effective query handling.
  
• Escalate complex issues to senior team members when necessary while maintaining transparency.
  
• Meet daily targets set by the organization for call volume, resolution rates, and quality standards.
  

Desired Candidate Profile

• Proficiency in using technology-based tools for efficient workflow management.
  
• Excellent communication skills with ability to handle multiple conversations simultaneously.
  
• Graduate degree from a recognized university (B.A - Bachelor of Arts or equivalent).
  
• 1-5 years of experience in BPO or similar industry with expertise in inbound sales/customer support.