Customer Support Executive

Primary Responsibilities:

• Handle incoming queries via calls, e-mails and chats
• Act as a liaison between sellers and shipment executives.
• Manage and resolve conflicts with upset clients by providing satisfactory solutions.
• Follow up with shipping services to ensure timely deliveries.
• Maintain and organize client data.
• Develop effective communication channels between sellers and courier services.
• Monitor and assess client satisfaction levels.
• Handle client requests and troubleshoot problems effectively.