Customer Support Executive

Role & responsibilities

Description:

Job Summary:

We are seeking enthusiastic professionals for our International Voice Process team. 

The role involves interacting with global customers via phone to resolve queries, provide support, and ensure a high level of customer satisfaction. 

Candidates must have strong communication skills,adaptability to different accents, and willingness to work in night shifts/rotational shifts.

Key Responsibilities:

Handle inbound and/or outbound calls from international customers.

Provide accurate information, resolve queries, and ensure excellent customer service.

Manage escalations professionally and maintain high levels of customer satisfaction.

Achieve daily/weekly/monthly performance targets (AHT, CSAT, FCR, etc.).

Maintain call logs, records, and documentation in CRM tools.

Adhere to process compliance, call quality, and data security standards.

Collaborate with team leaders and trainers for continuous process improvement.

Required Skills & Qualifications:

Commerce Graduate with 1-3 years of experience in international voice process

Excellent verbal communication skills in English

Strong listening, problem-solving, and customer-handling skills.

US Shift