Customer Support Executive

Role & responsibilities

• Handle customer complaints and provide appropriate solutions within defined timelines, ensuring follow-up

until resolution.

• Convert inquiries into sales.
• Follow up regularly on warm and cold leads to maximize conversion opportunities.
• Provide accurate, valid, and complete information to customers using the right tools and resources.
• Maintain records of customer interactions, update account information, and manage documentation

accurately.

• Identify and assess customers needs to achieve high satisfaction levels.
• Manage large volumes of incoming calls efficiently and prioritize based on urgency.
• Build and maintain strong relationships with customers through open and positive communication.