Customer Support Executive

Roles & Responsibilties

Customer Support

• Provide exceptional customer support through phone calls, emails, and chats to resolve customer queries and concerns.
• Manage customer complaints and feedback professionally, ensuring timely resolution and follow-up on outstanding issues.
• Collaborate with internal teams to resolve complex issues requiring escalation or coordination across multiple departments.
• Maintain accurate records of all customer interactions using CRM software.

Compliance Management

• Manage overall compliance of gas stations with the State Regulatory Authority (SRA).
• Collect required paperwork through emails and calls from various stakeholders, including clients, and submit it to the SRA.
• Ensure compliance deadlines are met.
• Schedule testing, repairs, and maintenance.
• Analyze compliance-related data and maintain accurate records.
• Conduct sales and cold calling to prospective customers as part of the role.

Shift Hours

Based on the US time zone.

Mandatory Requirements

• Laptop
• Power backup (mandatory)
• Reliable Wi-Fi connection (minimum 40 Mbps)

Job Details

• Role: Customer Success, Service & Operations Other
• Industry Type: Miscellaneous
• Department: Customer Success, Service & Operations
• Employment Type: Full-Time, Permanent
• Role Category: Customer Success, Service & Operations OtherRole & responsibilities