Customer Support Executive

We are looking for a customer-oriented Customer Support Executive to handle customer calls, resolve queries, provide accurate information, and ensure a positive customer experience.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally.
• Address customer queries, concerns, and complaints promptly.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues efficiently and escalate complex cases when required.
• Maintain proper records of customer interactions and follow-ups.
• Ensure customer satisfaction through effective communication and problem-solving.
• Coordinate with internal teams to ensure timely query resolution.
• Follow company guidelines, service standards, and quality procedures.

Required Skills:

• Excellent verbal communication and listening skills.
• Strong customer-handling and query-resolution abilities.
• Good interpersonal and problem-solving skills.
• Basic computer knowledge and data-entry skills.
• Patience, a positive attitude, and a customer-focused approach.
• Ability to work in a team and manage multiple customer queries.

Qualifications:

• Minimum qualification: 12th pass or graduate.
• Basic knowledge of MS Office and CRM tools is an advantage.