Customer Support Executive

Respond to customer queries received through the helpdesk promptly and accurately.

• Administers students admissions, student visa, other documents, policies and procedures, rule and regulations in compliance with the Ministry of Education and academic progression requirements
• Maintains and updates the student database for new, existing and graduating students, and the alumni database
• Handle and resolve customer calls received on the campus hotline with professionalism and empathy.
• Responsible for the day-to-day management and collection of data, such as enrolment numbers, and analyses the data to detect outliers and trends
• Manages communication tools as well as the school website, newsletter, brochures and other written communication to keep parents up-to-date
• Connect with existing customer to solicit referrals and encourage participation in school activities.
• Build and maintain positive relationships with the customer community to enhance engagement and satisfaction.