Customer Support Executive
Artech · Hyderabad · onsite · Posted today
Not disclosed2–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Role: Customer Support Executive (International Voice + Chat/Messaging)
Experience: Minimum 2 years in international customer support, with experience in both voice and chat
Industry (mandatory): FinTech, Banking, Insurance, Financial Services; Crypto experience
Location: Hyderabad
Shift: Rotational shifts and week-offs
Key Requirements:
- 2+ years of experience in international customer support, including ownership of complex or escalated cases, via phone and messaging/chat
- Previous experience working in highly regulated industries such as FinTech, financial services, insurance, or crypto environment/company
- Experience using AI-powered tools (e.g., AI copilots, chatbots)
- Proven ability to manage high ticket volumes across multiple channels while exceeding targets (CSAT, QA, TTR, FCR)
Sourced from foundit
Skills
Chat messaginginternational customer supportChatbotsAI-powered toolsAI copilotsvoice
About Artech
Artech
Architecture & Interior Design
51-200
employees
1992
34 years old
Morristown,New Jersey
United States (USA)
₹5.8L PA avg
Avg at Artech
About
Artech provides critical workforce solutions through staff augmentation, supporting IT and non-IT sectors for various multinational corporations.
Industries
Architecture & Interior Design
Employee ratings
10 reviews
3.0/ 5
Culture
2.5
Career growth
1.9
Work-life
2.0
Employees rate it well for
Compensation & Benefits30Work-Life Balance30
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