Customer Support Executive

Full time

Job Summary

Be the voice people reach when they need help - answering questions about products, orders and warranty, and making sure nobody is left waiting.

Responsibilities

• Answer questions by phone, email and chat
• Help with orders, returns, warranty and registration
• Log what people ask so recurring problems get fixed
• Work with the warehouse and sales to resolve issues

Requirements

• Clear, patient written and spoken communication
• Comfortable with English and Hindi
• Organised enough to keep track of open cases
• Genuine interest in getting someone a good outcome

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