Customer Support Executive

Specialties -ERP for Fleet Management, Vehicle P&L over lifetime, Trip wise P&L based on estimated costs, Integrated GPS and Mobile tracking of Consignments, Driver Verification and Document Management , Tyre Management and CPKM calculation, LR Management, GST compliant Accounting included in the ERP, Trip Management, and GPS and Fuel Cards    

Job Description: Customer Service & Upsell Agent

Location: Gurugram (Work from Office)

Company: IT / SaaS (Logistics ERP

Shift: Day Shift (9:00 AM 6:00 PM)

Working Days: Monday to Friday (WFO) | Saturday (WFH – if required)

Experience: 0–1 Year (Freshers can apply)

Role Overview

We are looking for enthusiastic and customer-focused individuals for the role of Customer Service & Upsell Agent. The candidate will be responsible for handling customer interactions, resolving queries, and identifying opportunities to upsell additional features, services, or product upgrades through effective communication and consultative selling.

Key Responsibilities

Customer Service Role

- Handle inbound & outbound customer calls professionally

- Resolve customer queries related to product, services, and application usage

- Ensure high levels of customer satisfaction and quick resolution

- Maintain proper follow-ups and documentation in CRM/tools

- Build strong relationships with existing clients

Upsell Role

- Identify upselling opportunities from existing customer base

- Convince clients to book demos for additional modules/features

- Explain product benefits clearly to convert interest into demo bookings

- Coordinate with Sales/Demo team for successful conversion

- Achieve monthly upsell/demo targets

Required Skills & Competencies

- Good communication skills in Hindi & English (Regional language is a plus)

- Strong convincing and negotiation skills (especially over calls)

- Customer-centric approach with problem-solving mindset

- Basic understanding of AI tools (e.g., ChatGPT, CRM automation tools, etc.)

- Ability to handle objections and convert leads into opportunities

- Well-presented, confident, and proactive communicator

Eligibility Criteria

- Graduate in any discipline (preferred B. Tech(Computer Science)).

- 0–1 year experience in Customer Support / Telecalling / Sales / BPO / SaaS

- Freshers with good communication skills are welcome

Preferred Candidate Profile

- Experience in IT / SaaS / ERP / Logistics industry is a plus

- Comfortable working in a fast-paced environment

- Target-driven mindset for upselling role

- Basic computer knowledge (MS Excel, CRM tools, calling tools)

What We Offer

- Opportunity to work in a growing SaaS/IT company

- Learning exposure in AI tools & modern customer engagement platforms

- Career growth in Customer Success / Sales

Kindly share me your updated resume on [email removed]