Customer Support Executive

Role & responsibilities

• Handle customer queries related to orders, payments, refunds, cancellations, and product information.
• Provide prompt and accurate resolutions through calls, emails, or chat support.
• Assist customers with order tracking, delivery updates, and return requests.
• Ensure high levels of customer satisfaction by delivering excellent service.
• Investigate customer concerns and coordinate with internal teams for resolution.
• Maintain accurate records of customer interactions in CRM systems.
• Follow company policies and quality standards while handling customer requests.
• Meet productivity, quality, and customer satisfaction targets.
• Escalate unresolved issues to the concerned departments when required.
• Stay updated on company products, services, policies, and processes.

Preferred candidate profile

• Minimum 1 year of Customer Support experience.
• Graduate candidates only.
• Strong verbal and written communication skills (B2 Level).
• No MTI (Mother Tongue Influence).
• Excellent grammar and professional communication.
• Knowledge of Customer Service Associate (CSA) processes.
• Good problem-solving and customer handling skills.
• Ability to work in rotational shifts.

CONTACT:- [email removed] OR [phone removed]