Customer Support Executive

Lenskart is looking for enthusiastic and customer-focused professionals to join our team as Customer Support Executives (Voice Process).
Location: Gurugram, Haryana
Key Responsibilities:
Handle inbound customer calls and resolve customer queries.
Provide accurate information about products and services.
Escalate unresolved issues to the appropriate internal teams.
Maintain and update customer records accurately.
Meet performance metrics such as response time, resolution rate, and customer satisfaction.
Adhere to company policies and quality standards.
Requirements:
Excellent verbal communication skills.
Strong problem-solving and interpersonal skills.
Basic computer knowledge and typing skills.
Ability to work effectively in a fast-paced team environment.
Previous experience in a BPO or customer support role is an added advantage.
Willingness to work in rotational shifts, including weekends and holidays.
Minimum Qualification: Graduation (Any Discipline)
Freshers are welcome to apply! If you're eager to start your career in customer service, this is a great opportunity to grow with Lenskart.

Kindly Share your CVs at [phone removed].