Customer Support Executive
Hike Educations · Jaipur · onsite · Posted 1d ago
₹2.0L - ₹3.5L PA0–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Completing end to end Targets.
- Outbound call process (min. 100 - 150 calls in a day).
- Fetching out References. Completing 2 hours connected call duration by the day end.
- Responsible for the student Help/ issues over calls.
- Grievance handling/ query handling based on the academics and curriculum.
- Fetching out References and taking feedback from the students.
- Handling escalations & cancellation of students, working towards retention.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle student complaints, provide appropriate solutions and alternatives within the time limits;
- follow up to ensure resolution.
Sourced from naukri
Skills
Customer SupportIssue ResolutionDomestic Voice ProcessQuery HandlingCustomer RelationshipQuery Resolutionvoice process
About Hike Education Private Limited
Hike Educations
EdTech
222
employees
2014
12 years old
Gurgaon / Gurugram, Haryana
headquarters
₹5.1L PA avg
Avg at Hike Education Private Limited
₹2L – ₹3.5L PA
This role
About
Hike Education was started in year 2014 by a team of 2 visionary people who aimed to bring revolution in the ed-tech industry.
Industries
EdTech
Employee ratings
10 reviews
3.6/ 5
Culture
4.0
Career growth
3.8
Work-life
3.6
Employees rate it well for
Company Culture36Skill Development36
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