Customer Support Executive

Role & responsibilities

1. Customer Relationship Management

Act as the primary point of contact for customers from booking through property handover.

Provide regular updates on construction progress, milestones and expected completion dates.

Handle customer enquiries, complaints and requests professionally.

Maintain customer records, commitments, correspondence and follow-up schedules.

2. Coordination with Civil Engineers and Contractors

Liaise with site engineers, architects, contractors and project managers regarding construction progress.

Obtain regular updates on each villa, house or plot-related development.

Coordinate customer visits to the construction site.

Communicate customer requirements and approved changes to the engineering team.

Follow up on pending work, finishing items and customer-specific requirements.

3. Project Monitoring and Reporting

Maintain a property-wise tracker showing construction status, milestones, delays and pending items.

Prepare weekly progress reports for management.

Follow up on commitments made to customers and ensure timely closure.

Escalate construction delays, customer grievances and issues requiring management decisions.

4. Documentation and Accounts Coordination

Coordinate with accounts regarding payment schedules, receipts, outstanding dues and construction-linked instalments.

Follow up on customer documentation, agreements, registrations and handover formalities.

Maintain records of approved variations, additional works and customer instructions.

Coordinate snag-list preparation, rectification and final handover.

5. Customer Satisfaction

Build long-term customer relationships through prompt and transparent communication.

Conduct customer feedback and satisfaction follow-ups.

Ensure that customer commitments are recorded and communicated to the appropriate departments.

Preferred candidate profile

Graduate in any discipline; a qualification in civil engineering, construction management, business administration or a related field is desirable.

35 years of experience in customer relations, real estate, residential construction or project coordination preferred.

Good communication skills in English and Tamil Hindi will be an added advantage

Working knowledge of MS Excel, email, WhatsApp and customer tracking systems.

Strong follow-up, coordination, documentation and problem-solving abilities.

Willingness to visit project sites and interact with customers and engineering teams.

Perks and benefits

Perks and benefits will not be a constraint .