Customer Support Executive

Role & responsibilities :

• Deliver outstanding customer service while maintaining professionalism and courtesy.
• Gather, verify, and analyze customer information to identify appropriate solutions.
• Demonstrate sound judgment and decision-making skills when resolving customer concerns.
• Learn and adapt quickly to new products, services, tools, and processes.
• Maintain thorough knowledge of company systems and operational procedures.
• Meet or exceed performance metrics, including Quality, Customer Satisfaction (CSAT), Productivity, and Adherence targets.
• Participate in team meetings, coaching sessions, and training programs.
• Perform additional duties and responsibilities as assigned.

Preferred candidate profile

• Excellent verbal and written communication skills in English.
• Strong customer service orientation with the ability to build rapport quickly.
• High emotional intelligence and the ability to remain calm under pressure.
• Strong listening, probing, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong organizational and time-management skills.
• Basic computer proficiency and ability to navigate multiple systems simultaneously.
• Ability to work flexible schedules, including weekends and holidays as required.

Details :

Location - 5th Floor, Building B16, Raheja Mindspace IT Park (behind Inorbit Mall), Madhapur, HITEC City, Hyderabad, Telangana 500081.

Perks - Both the cab will be provided.

HR Name - HR Nirma

Phone Number - [phone removed]

Shift Timings - Night Rotational

Prefers experience into international voice process minimum 6 months.