Customer Support Executive

Role & responsibilities

• Respond to customer inquiries via phone, email, chat, and other support channels.
• Resolve customer complaints and provide appropriate solutions within defined timelines.
• Accurately document customer interactions and update records in CRM systems.
• Escalate complex issues to relevant departments when necessary.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Maintain thorough knowledge of products, services, processes, and company policies.
• Meet established service level agreements (SLAs), quality standards, and productivity targets.
• Identify recurring customer concerns and provide feedback for process improvements.
• Collaborate with internal teams to enhance customer satisfaction and service delivery.
• Adhere to company policies and data privacy guidelines.

Preferred candidate profile

Immediate joiners only preferred