Customer Support Executive

Job Description

About us: RRD GO Creative, with more than three decades of expertise in business communications, marketing solutions, and digital productivity solutions, we successfully help reimagine customer experiences for companies. Our three pillars of Global Brand Solutions, Smart Work Solutions, and Technology & Innovation Services transform the way businesses work for customers, building strong brand loyalty.

Our 8,000 experts in 42 locations work across various industries to co-create a future-ready business landscape. We adopt a consultative approach to digitizing every aspect of the Customer Journey so you can effectively translate a strategic vision of expansion and efficiency into a superior Customer Experience. We help you effectively address customer needs so you can make Customer Experience your competitive differentiator.

Here is the updated job description incorporating the walk-in interview details:

Job Description: Customer Service Representative (3-Month Contract)

Job Title: Customer Service Representative

Employment Type: 3-Month Contract (Full-Time / Part-Time)

Location: Chennai, India

Department: Customer Experience-email and chat support

Walk-In Interview Details

• Date: October 20 , 2026
• Time: 11:00 AM to 1:00 PM
• Address: Floor 6, Prestige Polygon, 471 Anna Salai, Chennai - 600 035, India
• contaect -sanjai

About the Role

We are seeking an efficient and empathetic Customer Service Representative for a 3-month contract. In this role, you will be the primary contact for our customers, handling inquiries, resolving issues, and delivering a positive brand experience via email and chat channels.

Key Responsibilities

• Email & Chat Support: Respond promptly and professionally to incoming customer emails, inquiries, and ticket requests.
• Issue Resolution: Diagnose and troubleshoot customer issues, providing clear, accurate solutions and escalating complex tickets when appropriate.
• Customer Engagement: Maintain a friendly, clear, and high-quality standard of written communication in every interaction.
• Documentation: Log customer interactions, feedback, and recurring issues accurately in our help desk system.
• Product Knowledge: Quickly build a strong understanding of our products, policies, and standard operating procedures to assist customers effectively.

Required Skills & Qualifications

• Customer Service Experience: Minimum 12 years of hands-on experience in a customer service or support role.
• Strong Written Communication: Outstanding email etiquette, strong grammar, clear phrasing, and the ability to explain complex topics simply.
• Problem-Solving Skills: Excellent analytical and critical-thinking skills to resolve issues efficiently on the first contact.
• Technical Aptitude: Experience using customer service software (e.g., Zendesk, Freshdesk, Salesforce, or similar email ticketing systems).
• Efficiency & Detail: Fast typing speed (40+ WPM) and high attention to detail in a fast-paced environment.
• Adaptability: Ability to hit the ground running with minimal onboarding time in a short-term contract setting.