Customer Support Executive

Job description

Customer Support Executive

Panchkula (On-site) | Full-time | 02 Years Experience

About SocialChaat

SocialChaat is a creative brand-building studio that helps D2C brands grow through content, storytelling, and performance marketing. We blend strategy, creativity, and production to create work that people remember and brands that people love. From ideation to execution, we build, scale, and shape brands end-to-end.

What You'll Do

• Be the primary point of contact for customers
• Handle customer queries via calls, WhatsApp, and other communication channels
• Coordinate with operations and logistics teams for smooth order fulfillment
• Conduct pre-shipment checks and post-delivery follow-ups
• Support customer retention and upselling initiatives

What We're Looking For

• Excellent communication skills
• Strong ownership and problem-solving mindset
• Detail-oriented and organized
• Comfortable working in a fast-paced environment
• Freshers with strong communication skills can also apply

Why Join Us?

• Work closely with fast-growing D2C brands
• Learn branding, e-commerce, and client servicing
• Young, creative, and growth-focused team
• Fast career growth and internal mobility opportunities

Apply at: [email removed]
[phone removed]

Role: Customer ServiceIndustry Type: Internet (E-Commerce)Department: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Customer Success, Service & Operations - OtherEducationUG: Any GraduateKey SkillsSkills highlighted with ‘ are preferred keyskillsVoice ProcessCustomer CareHandling Customer QueriesShipment TrackingCommunication SkillsCustomer SatisfactionCustomer ServiceCustomer QueriesInterpersonal SkillsProblem Solving