Customer Support Executive

Roles and Responsibilities :

• Handle customer inquiries via phone calls, emails, or chats to resolve their issues in a timely and professional manner.
• Process customer requests, provide solutions to problems, and escalate complex issues to senior team members when necessary.
• Maintain accurate records of all interactions with customers using CRM software or other tools.
• Meet performance targets for call quality, resolution rates, and first-call resolution.

Job Requirements :

• 0-2 years of experience in BPO/Call Centre environment with focus on domestic voice process (inbound/outbound).
• Strong query handling skills with ability to solve queries efficiently over the phone.
• Proficiency in English language is essential for effective communication with customers.