Customer Support Executive

Roles and Responsibilities

• Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.
  
• Handle inbound customer requests, troubleshoot issues, and escalate complex problems when necessary.
  
• Maintain accurate records of customer interactions using CRM software (e.g. Salesforce) for tracking purposes.
  
• Collaborate with internal teams to resolve technical issues and improve overall customer satisfaction.
  
• Meet performance metrics such as first call resolution rate, average handling time, and quality scores.