Customer Support Executive

WE ARE HIRING | TRAVEL CUSTOMER SUPPORT EXECUTIVE VOICE PROCESS

Job Responsibilities:

• Handle international customer calls related to flight and hotel bookings.
• Assist customers with booking modifications, cancellations, refunds, and payment queries.
• Resolve travel-related concerns, including baggage, itineraries, and flight schedules.
• Provide accurate solutions while maintaining excellent customer satisfaction.
• Handle customer complaints professionally and follow established processes.

Required Skills & Qualifications:

• Minimum 6 months of experience in an international voice/BPO process.
• Excellent spoken English and strong communication skills.
• Experience handling US customers is preferred.
• Travel, airline, hotel, or hospitality domain experience is an added advantage.
• Good problem-solving, multitasking, and customer-handling skills.
• Comfortable working in rotational shifts, including US/night shifts, weekends, and public holidays.

What Were Looking For:

• Customer-focused professionals with a positive attitude.
• Strong listening, communication, and objection-handling skills.
• Ability to work in a fast-paced, target-driven environment.

Interested candidates can apply now!

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