Customer Support Executive

Roles and Responsibilities :

• Handle customer inquiries, concerns, and feedback via phone calls, emails, or chats in a professional and courteous manner.
• Resolve customer issues promptly and efficiently by providing accurate information and solutions.
• Maintain records of all interactions with customers using CRM software to track progress and improve service quality.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 0-1 year of experience in Saas/Logistics/IT Firm environment or related field.
• Excellent communication skills for effective customer handling over the phone or through digital channels.
• Ability to work on rotational shifts including evenings, weekends, and holidays as per business requirements.