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    Job · 21167245

    HYDERABAD · FULLTIME

    Customer Support Executive

    IntouchCX

    IntouchCX

    Hyderabad · onsite · Posted 5d ago

    Sourced fromNaukri
    ₹3.0L - ₹4.0L PA1–10 yrsfulltimeHyderabad

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    Section · 01

    About this role

    Roles and Responsibilities :

    • Handle international customer calls, resolve their queries and concerns in a timely and professional manner.
    • Provide accurate information on products/services to customers through phone conversations.
    • Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
    • Maintain records of all interactions with customers using CRM software.

    Job Requirements :

    • 1-10 years of experience in an international call center environment or similar industry.
    • Strong knowledge of international voice process procedures and protocols.
    • Excellent communication skills for handling diverse customer accents and languages (written & spoken).
    • Ability to work effectively in a fast-paced environment with multiple priorities.

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    Section · 02

    Skills

    Customer SupportInternational Call CenterInternational Voice Processvoice processVoice Support

    Section · Company

    About IntouchCX

    IntouchCX

    IntouchCX

    BPO

    3.3k+

    employees

    2001

    25 years old

    Winnipeg, Manitoba

    Canada

    ₹3L – ₹4L PA

    This role

    About

    We have built a culture around our people. By empowering our team members, we exceed your customers' expectations. A win for you is a win for us. Our solutions deliver unmatched customer experiences and actionable insights while leveraging our technology and innovation to improve performance and engagement. We do all this while remaining true to the culture and brand identity of our partners. Our 10 Things are the guiding principles that challenge us to lead with purpose and drive. They inform every team member, of every solution and every goal. As a company and as individuals, we know our ‘why’ and are driven to achieve it every day. It’s what helps us go above and beyond to guide our clients and each other. While we have bold growth goals, we’ll never sacrifice the thing that makes us who we are: our soul. It continues to shape our culture and partnerships. We work in a dynamic, ever-changing environment. We work with purpose and seize opportunities to set new industry standards.

    Industries

    BPOBPO/KPO

    Employees rate it well for

    Senior Management277Salary270Job Security173Work Environment147Work Culture113

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