VIJAYAWADA · FULLTIME
Customer Support Executive
HCL Technologies
Vijayawada · onsite · Posted 11d ago
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₹2.0L - ₹4.0L PA1–3 yrsfulltimeVijayawada
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Section · 01
About this role
- Provided exceptional customer and technical support through phone, email, chat, and remote assistance channels.
- Managed and resolved customer inquiries, incidents, and service requests within defined SLA timelines.
- Logged, tracked, prioritized, and updated tickets using ITSM/CRM tools such as ServiceNow, Remedy, Salesforce, or Zendesk.
- Diagnosed and troubleshot issues related to hardware, software, Microsoft 365, Windows OS, network connectivity, and user access.
- Performed password resets, account unlocks, user provisioning, and Active Directory administration activities.
- Handled inbound and outbound calls while maintaining high Customer Satisfaction (CSAT) and First Call Resolution (FCR) metrics.
- Escalated complex technical and customer issues to appropriate support teams and ensured timely resolution.
- Maintained accurate documentation of customer interactions, troubleshooting steps, and resolution details.
- Collaborated with cross-functional teams to improve service delivery, operational efficiency, and customer experience.
- Demonstrated strong communication, problem-solving, multitasking, and customer relationship management skills while meeting performance KPIs.
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Section · 02
Skills
Customer ServiceInternational Voice Processvoice processChat Process
Section · Company
About HCLTech
HCL Technologies
IT Services & Consulting
119.0k+
employees
1991
35 years old
Noida, Uttar Pradesh
India
₹11.6L PA avg
Avg at HCLTech
₹2L – ₹4L PA
This role
About
We bring together the best of technology and our people to supercharge progress.
Industries
IT Services & ConsultingTelecomEducation & TrainingHardware & NetworkingBankingEmerging Technologies
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