MUMBAI · FULLTIME
Customer Support Executive
Newbazaar Technologies
Mumbai · onsite · Posted 13d ago
Sourced from
Undisclosed1–3 yrsfulltimeMumbai
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Section · 01
About this role
About ShopSe:
ShopSe is a leading digital financial services platform focused on making financial solutions more accessible and convenient for customers.
We leverage technology to build innovative and seamless financing experiences through strategic partnerships with leading banks and NBFCs.
About Role:
We are looking for a customer-focused and proactive Customer Support Executive to handle customer queries, concerns, and service requests across multiple communication channels.
The role requires strong communication skills, problem-solving abilities, and an understanding of digital financial products and services. Key Responsibilities
- Handle customer queries and complaints through calls, emails, chat, and other support channels.
- Provide accurate and timely resolutions to customer concerns.
- Assist customers with transactions, payments, applications, and other digital financial services.
- Coordinate with internal teams to resolve customer issues within defined timelines.
- Maintain accurate records of customer interactions and complaints.
- Ensure adherence to customer service quality standards and TAT.
- Identify recurring customer issues and escalate them to the relevant teams.
- Maintain a high level of customer satisfaction and positive customer experience.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer-handling and problem-solving abilities.
- Ability to work in a fast-paced environment.
- Basic knowledge of MS Office and CRM/customer support tools.
Qualifications Experience
- Graduate preferred. - 0-3 years of experience in Customer Support, Customer Service, BPO, FinTech, Banking, or Financial Services.
- Freshers with excellent communication skills may also be considered.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer ServiceCustomer Experiencecustomer satisfactionCustomer SupportcrmStrategic partnershipsCustomer QueriesFinancial ProductsBankingfinancingFintechCommunication SkillsFinancial Servicesbpo
Section · Company
About Newbazaar Technologies
Newbazaar Technologies
25
employees
2020
6 years old
Mumbai
US
₹11L PA avg
Avg at Newbazaar Technologies
About
Newbazaar Technologies operates as a digital finance platform enabling consumers to purchase products and services on EMI digitally and instantly. The company has partnered with over 40,000 merchants, 200+ brands, and 10+ lenders to facilitate these transactions. It focuses on enhancing sales growth across various product categories including consumer durables, health, and lifestyle furnishing.
The organization emphasizes building strong relationships with partners and merchants, ensuring regular transactions on its platform. Newbazaar Technologies aims to provide excellent opportunities for career growth in the fintech and financial services industry, promoting based on performance and competency.
Industries
Financial ServicesFinTechPayments
Employee ratings
10 reviews
3.5/ 5
Culture
2.9
Career growth
2.6
Work-life
3.3
Employees rate it well for
Compensation & Benefits37Work-Life Balance36
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