Customer Support Executive

Role & responsibilities

We are excited to share an opening for the position of Customer Support Executive at our multinational Farmer Service Centre ADAMA INDIA Pvt Ltd. Agri-solutions.

This role is key supporting to farmers across India by addressing their queries through our toll-free helpline and the Adama India Farmer App called - Reach. Adama product range Pesticides/ Fungicides /Herbicides and PGRs

Position: Customer Support Executive
Location: Hyderabad (Head Office) / Local office if available
Working Hours: Monday to Friday, 9:00 AM 5:30 PM (HYD) & Local office timings.
Department: Marketing (Farmer Service centre)
Reporting To: Manager – Farmer Service Centre

Key Highlights of the Role:

• Handle multilingual calls from farmers nationwide both in and outbound calls (Now looking for Tamil and Kannada).
• Update detailed farmer crop and query records.
• Provide agricultural solutions or transfer queries to agronomists.
• Coordinate local field visits as needed.
• Follow up to ensure timely resolution of queries.
• Execute product promotions and conduct farmer surveys to gather market insights.
• Maintain consistent communication and regular follow-ups with the field sales team to ensure alignment and support.
• Manage and oversee activities related to the Reach Kisan Farmer app to enhance user engagement and functionality.
• Monitor and follow up on social media platforms, including YouTube and Facebook pages, to support digital marketing efforts.

Candidate Profile:

• Strong understanding of agricultural products, farming practices, and farmer needs.
• Proficiency in Tamil and Kannada preferred Telugu, Hindi, or any other languages is a plus.
• Strong interpersonal skills with the ability to handle customer queries effectively and professionally.
• Good listening skills and patience to understand customer needs and provide appropriate solutions.
• Basic computer proficiency, including familiarity with CRM software and MS Office tools.
• Problem-solving mindset with a focus on customer satisfaction.
• Prior experience in a call centre or customer service role is preferred but not mandatory.
• Willingness to work with team.

Additional Perks:

• Competitive salary as per company norms.
• Hyderabad office cab facility connecting most city locations.

If you are passionate about agriculture and ready to make a difference in farmers lives, we encourage you to apply!

Please reply to this email or contact us at for more information