Customer Support Executive

Job Summary

A Domestic Inbound Voice Process executive handles incoming calls from customers within India, resolves queries, provides information, and ensures a positive service experience. This is a customer service (non-sales) role focused on problem-solving and communication.

Key Responsibilities

• Answer and manage incoming customer calls regarding products, services, billing, orders, or complaints 2.
• Identify customer needs and provide accurate, timely solutions1 .
• Maintain call logs, customer records, and CRM updates1 .
• Follow company scripts, processes, and quality guidelines.
• Escalate unresolved issues to senior teams when required.
• Ensure high CSAT, FCR, and QA scores, which are standard performance metrics in voice roles

Salary:

Fresher: 18K CTC, 14.5K In-hand

Experienced: 20K CTC, 16K in-hand

Attendance Bonus: Up to 1800/- monthly

Night Shift Allowance: Up to 5000/- monthly

No night shift for females.