Customer Support Executive

Customer Support Executive

Location: Rajkot, Gujarat

Employment Type: Full-time

About Bizzriser

Bizzriser is a growing WhatsApp Business API and automation platform helping businesses manage customer conversations, broadcasts, follow-ups, chatbots and business workflows on WhatsApp.

We're looking for a Customer Support Executive who can work directly with clients, understand their requirements, demonstrate our platform and help them solve day-to-day issues.

Key Responsibilities

• Communicate with clients and understand their requirements and problems
• Provide product demos and explain Bizzriser's features clearly
• Help clients set up and use WhatsApp Business API and automation features
• Troubleshoot client issues and provide practical solutions
• Guide clients through chatbot, broadcasting, CRM, templates and other platform features
• Follow up with clients to ensure their issues are properly resolved
• Coordinate with the technical/product team when an issue requires further investigation
• Maintain clear communication with clients throughout the resolution process
• Understand client requirements and suggest relevant Bizzriser features or workflows
• Support clients during onboarding and help them get comfortable with the platform

Requirements

• Good communication skills in English and Gujarati/Hindi
• Comfortable speaking with clients over calls and WhatsApp
• Basic understanding of software, SaaS platforms and business applications
• Ability to understand problems and troubleshoot them logically
• Comfortable conducting product demonstrations
• Willingness to learn WhatsApp Business API and automation concepts
• Good follow-up and client-handling skills
• Prior experience in customer support, technical support, SaaS or a similar client-facing role is preferred

Sales Skills Are a Plus

Sales experience is not mandatory, but candidates with sales or business development experience will have an advantage.

The ability to identify client requirements, explain the value of a product and confidently handle sales conversations will be considered a plus.

What We're Looking For

Someone who can do more than simply answer support queries.

You should be comfortable

talking to clients, understanding the problem, demonstrating the product and taking ownership until the issue is resolved.

A technical mindset, good communication and a willingness to learn are more important than having experience with every feature from day one.