Customer Support Executive

Role & responsibilities

• Respond to customer queries and requests through live chat in a professional, accurate, and timely manner.
• Provide detailed information regarding products and services to assist customers effectively.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Ensure high levels of customer satisfaction through excellent communication and problem-solving skills.
• Meet individual and team KPIs, including response time, quality standards, and customer satisfaction metrics.
• Handle multiple customer conversations simultaneously (dual concurrency) while maintaining service quality.

Required Skills

• Excellent written English communication skills.
• Prior experience in international customer support/chat processes.
• Strong multitasking and problem-solving abilities.
• Familiarity with CRM tools and customer service best practices.
• Ability to work in a fast-paced environment and achieve performance targets.