Customer Support Executive

Key Responsibilities

• Inbound Call Handling: Answer incoming calls from suppliers, vendors, and internal staff regarding purchase orders, delivery statuses, invoice queries, and procurement policies.
• Outbound Call Follow-ups: Make outbound calls to suppliers and vendors to confirm order status, follow up on pending deliveries, verify pricing, or update vendor details.
• Issue Resolution: Troubleshoot basic supply chain or order delays and route complex procurement issues to the appropriate team members.
• Data & Ticket Management: Maintain accurate logs of all inbound and outbound calls, update purchase order details in our internal portal/ERP system and track open issues until resolution.
• Stakeholder Communication: Coordinate between vendors and internal departments (e.g., Finance, Warehouse, Purchasing) to ensure clear communication and timely deliveries.

Key Requirements

• Experience: 1-3 years of experience in a customer service, call center, or support role (experience supporting procurement, supply chain, or vendor management is a plus).
• Communication Skills: Excellent verbal and written Tamil communication skills with a professional telephone manner.
• Call Handling: Comfortable managing high-volume inbound calls and making proactive outbound follow-up calls.
• Problem-Solving: Strong basic analytical and quick problem-solving abilities.
• Technical Proficiency: Familiarity with basic office software (MS Office/Excel), CRM tools.
• Languages - Hindi,Telugu,Tamil, Kannada Preferable