Customer Support Executive

Roles and Responsibilities :

• Handle customer inquiries, complaints, and feedback via phone calls in a professional and courteous manner.
• Resolve customer issues promptly and efficiently by providing accurate information and solutions.
• Maintain records of all interactions with customers using CRM software or other tools.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 1-2 years of experience in an International Voice Process (IVP) environment.
• Excellent communication skills for effective interaction with international clients.
• Strong problem-solving skills to resolve customer queries quickly and accurately.