Customer Support Executive

Roles and Responsibilities :

• Handle customer inquiries via phone calls, emails, and chats to resolve their issues in a timely and professional manner.
• Provide accurate information on products/services offered by the company to customers' satisfaction.
• Escalate complex issues to senior team members or supervisors when necessary.
• Maintain records of all interactions with customers using CRM software.

Job Requirements :

• 0-1 year of experience in BPO/Call Centre environment.
• Excellent communication skills for effective customer handling over phone calls, emails, and chat support.
• Ability to work in a fast-paced environment with multiple priorities simultaneously.
• Basic knowledge of logistics industry operations.