Customer Support Executive

Roles and Responsibilities

• Provide exceptional customer support through various channels such as chat, email, and voice calls.
  
• Handle customer inquiries, resolve issues, and provide solutions in a timely manner.
  
• Maintain accurate records of customer interactions using CRM software.
  
• Collaborate with internal teams to resolve complex customer complaints.
  
• Meet performance targets for quality metrics like CSAT (Customer Satisfaction) and handle time.
  

Desired Candidate Profile

• 0-2 years of experience in BPO non-voice process or similar industry.
  
• Excellent communication skills in English language.
  
• Ability to work on rotational shifts including night shifts.
  
• Strong problem-solving skills with attention to detail.
  

Work Mode: WFO

Shifts: Rotational

2 Rotational Week Off

Interested candidate can share their CV in [email removed]

or

whatsapp- [phone removed]