Customer Support Executive

Roles and Responsibilities

• Provide exceptional customer support through phone calls, emails, and chats to resolve customer queries and concerns.
  
• Handle inbound customer inquiries related to products/services offered by the company.
  
• Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.
  
• Maintain accurate records of all interactions with customers using CRM software.
  
• Collaborate with internal teams (e.g., sales, product development) to resolve complex issues.