Customer Support Executive

Roles and Responsibilities

• Provide exceptional customer service through phone, email, or chat support to resolve customer queries and concerns.
  
• Handle a high volume of calls, emails, and chats in a timely and efficient manner.
  
• Identify opportunities to upsell/cross-sell relevant products or services based on customer needs.
  
• Maintain accurate records of all interactions with customers using CRM software.
  
• Collaborate with internal teams to resolve complex issues that require escalation.