Customer Support Executive

Roles and Responsibilities

• Provide exceptional customer support through phone, email, or chat to resolve customer queries and concerns.
  
• Handle inbound calls from customers seeking assistance with their accounts, orders, or issues related to our products/services.
  
• Utilize problem-solving skills to troubleshoot technical problems and provide effective solutions in a timely manner.
  
• Maintain accurate records of all interactions with customers using CRM software (e.g., Salesforce).
  
• Collaborate with internal teams (e.g., sales, engineering) to resolve complex customer issues.