Customer Support Executive

Roles and Responsibilities

• Provide exceptional customer support through phone, email, or chat to resolve customer queries and concerns.
  
• Handle incoming customer calls, emails, and chats in a professional manner to ensure timely resolution of issues.
  
• Utilize problem-solving skills to troubleshoot technical issues related to software products.
  
• Collaborate with internal teams (e.g., engineering) to escalate complex issues that require further assistance.
  
• Maintain accurate records of customer interactions using CRM software.