Customer Support Executive

Roles and Responsibilities

• Provide exceptional customer support through phone calls, emails, and chats to resolve customer queries and concerns.
  
• Handle inbound customer inquiries related to product information, orders, returns, exchanges, and services.
  
• Process customer requests for order cancellations, modifications, and refunds efficiently.
  
• Maintain accurate records of all interactions with customers using our CRM system.
  
• Collaborate with internal teams (e.g., sales, logistics) to resolve complex issues.