Customer Support Executive

Roles and Responsibilities

• Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.
  
• Handle customer inquiries related to products/services offered by the company.
  
• Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.
  
• Maintain accurate records of all interactions with customers using CRM software.
  
• Escalate complex issues to senior team members or supervisors when necessary.